******
- Verified Buyer
I love this sofa but getting it to my home was horrible. I will NEVER use NSD for delivery again! I had THREE No call, no show delivery appouintments, 2 of which were scheduled with less than 24 hours notice. It finally arrived almost 2 weeks later without any notice, the delivery guys broke 2 items on my porch, dumping it outside of my house still in the box when it was supposed to be an "entryway delivery" inside my home and all packaging removed. It took countless hours on the phone trying to get it delivered. Amazon was great trying to help but they were just as limited as I was dealing with NSD trying to figure out what went wrong and how to get it delivered. I really hope they terminate their contract with this company.Now that it's here, I love it. The controls are easy to use,motion is smooth, it's very comfortable, assembly was easy (once I wrestled it in the house) and it looks great. I had seriously considered giving it a lower rating, but I can't fault the manufacturer or the product for delivery issues. The color is very rich looking, the leather is great quality and the size is perfect for my home. If you are wondering if you should buy one, you absolutely should. Just insist on another delivery company.The original order was defective. The reclining handle on one side didn’t work. We had another one delivered and put it still boxed up in the garage until the first one was picked up for return. The new one works but it is different from the one we ordered. It works but is 6 inches shorter. Different colored piping and arm rests. We feel that waiting the 2 weeks and the inconvenience and difference should entitle us to a $200 discount.You get what you pay for and this is the best couch I could find within our budget. Yes, it’s not “real leather” but if it was, it would’ve been too expensive for me. (Gel leather is way better than bonded leather without too much of a price difference.). The couch looks and feels like the real deal. Buying through Prime with the payment option is what sealed the deal on buying sight unseen through Amazon.Delivery went well and I appreciated the auto call I received telling me the truck would arrive within the hour. The couch is reasonably easy to put together though having a 2nd person home would’ve been great. Breaking down all the cardboard and dealing with the packing stuff took me longer that getting the couch put together.Reading what others said about the back piece to the cup holder/console section being under the couch was a lifesaver; I was freaking out about missing a piece then remembered that sounded familiar. Speaking of the console, the hinges are flimsy; however no more flimsy than some couches we looked at in stores. Again, you get what you pay for.You can recline your feet out with a wall behind you!!! I wasn’t sure about that before purchasing. Two of the recliners are against a wall so that’s a big plus that we’re not damaging the wall. The other recliner has open space behind it so I can truly recline and even go almost flat.The cushioning is great. Both the overweight and the thin people in my household are comfortable. Also the corner seat is pleasant which was not the case on our previous sectional.Very happy with this purchase and could not have done any better in this price range.I found this chair in store for 995 delivered- so i searched amazon and got it for half the price. It is so comfortable and the power mechanism which i need for a disability is amazing! so smooth. im 5'7- my husband who is 6'2 fits the chair in body but his head is above and feet hang off (for reference only its my chair lol ).this is perfect out the boxWe purchased this loveseat recliner, brown hours after the price had DOUBLED on the red and gray versions. Very happy getting the brown before the price increase. Delivered as promised and very well packaged. Completely easy to assemble. Color and fabric quality is rich, beautiful and wears well. Both seats and backs recline independently, easily, smoothly. The leg rest section has one up position, no median positions—your legs are up or down. Seats are roomy and very comfortable. Arm rests are ample and very cushiony. The only defect is the fabric flap at the bottom back of one seat, which should velcro-attach to frame is an inch too short-to secure so hangs loose. I'll work to steam/stretch or alter it to fit properly. This will make this piece of furniture perfect.For reference, I'm a bigger dude, 250 and 6'1. Reading some other reviews I was nervous that the size of each individual seat would be small, but I couldn't be more wrong. I would even have room for another 50lbs of me in the seat, don't tell my doctor.Amazon delivered it right to my living room, it's so easy to set up it's nearly impossible to do it wrong, it clips in like Lego's. Comes in 4 HUGE boxes but is very light, and once together is sturdy and doesn't slide. I even did one of those "It's been too long of a day so I'm going to collapse now" things where I threw myself into a seat and the couch didn't slide backward or budge, even on hard wood. 10/10 quality on the gel leather as well.LED's for some reason have a strobe function lol. Regardless, it's great. Cup holders flip upside down to support coffee mugs in the cup holders, which is a nice little unexpected feature.I'll say this though, plan your space. The couch is big and long and barely fits inside my living room area. For reference in size, my TV is 55" if that gets you any idea of the scale.
